Frequently Asked Questions
Check-in and Check-out
Check-in is from 3 pm.
Can you store your luggage after check-out?
We can temporarily store your luggage at Furano Natulux Hotel.
What is the Cancellation policy？
Cancellation fee will be charge in accordance with the Accomodation Agreement and or the Accomodation Plan's cancellation policy.
Are pets accepted to stay?
We regret to inform that pets are prohibited.
Is food allowed inside？
About Ishitei Furano
Ishitei Furano is a 6 unit Maisonnette style accomodation space.
Due to countermeasures for Covid-19, all guests must first take their temperatures and therefore check-in first at Furano Natulux Hotel before heading to Ishitei Furano.
We ask guests to check out by 10 am. We do not offer extended check-outs.
What is the rate for children？
Guests older than the primary (elementary) school age are categorized and charged as adults.
Your Guest Room
Is smoking allowed？
No, Ishitei Furano is a smoke-free facility.
Please tell the specific features of the unit.
Features, kitchen, living room. bedroom, and bathroom.
What are the amenities included？
We prepare the below:
Any additional items for use？
Phone chargers, extension cords, lan cables, thermometers and nail clippers may be loaned for use.
Is there internet service？
There is wifi service. Please confirm the username and password on the accomadation information given at check-in.
Is there any room service？
We do have any room service to provide. We reccomend local restaurants nearby Ishitei Furano.
What are the electronic appliances included？
LCD TV, air conditioner, air purifier, washing machine with dryer, vacuum cleaner, IH cook top, oven microwave, wine cellar, dishwasher, rice cooker, electric kettle, steam iron, hair dryer are prepared in each unit.
Is there a DVD or Blu-ray player ？
No, DVD or Blu-ray players are not included in the rooms.
Can you watch youtube or netflix with the TV？
Through your own account youtube and or netflix may be viewed.
Is there is a smoking room？
No, we do not have a smoking room.
Is there parking？
There is a parking space (one car per unit) at the entrance.
Is there any transportation service to and from the airport/station？
We do not have any transportation service.
Can you reserve taxi service？
Please inform the front desk, and we will reserve you a taxi.
How far away is it from Asahikawa airport？
Approximately 45 kilometer, a 50 minute drive by car.
Is there an hospital nearby?
The nearest hospital can be reached 10 minutes on foot.
Is there a convenience store？
The closest convenience store is the Lawson inside the Kyokai Hospital (10 mins on foot).
Is there a bank and or atm nearby?
Within 5 minutes on foot, there is a Hokkaido Bank, Hokuyo Bank, Shinyo Bank.